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The flash didn’t work. I only see the message “The Flash Player and a browser with Javascript needed..”, but everything is installed and activated.
Make sure you have the following in your template. (It’s in the original WP header.php template, but if you’re creating your own, you may have forgotten to include it):

<?php wp_head(); ?>

That line would go in between your <HEAD> </HEAD> tags

When I try to activate the plugin I get the message : “Plugin could not be activated because it triggered a fatal error.”
This problem could happened if you have a low memory_limit in your php environment and a lot of plugins installed. For a simple test deactivate all other plugins and try then to activate GRAND Flash Album Gallery again. Please check also if you have a minimum memory_limit of 16Mbyte (as much as possible).
I get the message “Fatal error: Allowed memory size of xxx bytes exhausted” or get the “Error: Exceed Memory limit.”. What does this means ?
This problem could happened if you have a low memory_limit in your php environment or you have a very large image (resolution, not size). The memory limit sets the maximum amount of memory in bytes that a script is allowed to allocate. You can either lower the resolution of your images or increase the PHP Memory limit (via ini_set, php.ini or htaccess). If you didn’t know how to do that, please contact your web hoster.
I get the error message: “Couldn’t load the Color XML file.Error #1088″
Make sure that all colors set properly on Skins page -> Skin options tab. Colors should be in HEX-format (without ‘#’ symbol from v0.40).
I get the error message: “Couldn’t load the Main XML file.Error #1090″
Check image names and titles if there are some special characters or quotes delete image or rename it.
When I open the archive/category page of my site… it will show the post but with this message :
The Flash Player and a browser with Javascript support are needed..
But if I open the post, it will shows the gallery perfectly
It’s because your theme use some function different from

<?php the_content('Read more'); ?>

to display post excerpt in index.php or archive.php or category.php. If you insert “more” (page breack) tag in post before shortcode, then flash will be only on individual page.

How to create a categories in flash album? I only have one category, which is the name of the gallery.
You can do it easily with FlAGallery button on editor panel, when you edit post. In trhe popup window hold down ‘Ctrl’ button and choose galleries left mouse button. Or just write gallery IDs separated by comma in “gid” attribute:

[flagallery gid=7,3,5,2 name="My Galleries"]

To display ALL galleries as categories:

[flagallery gid=all name="My Galleries"]
How can I set it to auto slideshow when open the page?
Download and activate skin with auto slideshow.
The gallery keeps loading without ever showing the images
You’ve probably changed site url, so flash think that images are on other domain. Just click Reset settings on Overview page. That will solve the problem.
ERROR: Couldn’t load the media file.Error #2036
Make sure that you have equal number of images in Manage Gallery and in ftp folder. Check if you have broken images.
How do I set a specific category as the first one that is displayed?
if you have three galleries and shortcode like:

[flagallery gid=3,1,2 name="Gallery"]

first gallery will be with ID=3, then ID=1, and then ID=2
if you have:

[flagallery gid=all name="Gallery" orderby=title order=ASC exclude=1]

it will display all galleries except ID=1 sorted by title of gallery.

[IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]
Probably you use some plugin that extend standard WordPress TinyMCE Editor. And it replace ( ” ) symbol in shortcode to ( “ ). Try remove all quotes from shortcode (album name without quotes shouldn’t consist spaces).
I get this error code: ERROR: IMG_5879.JPG : Invalid upload. Error Code : 1.
Error Code: 1. This mean that the uploaded file exceeds the upload_max_filesize directive in php.ini.
Check PHP Max Upload Size on Overview page.
When i install this plugin and go to add a gallary name, it gives an error that ‘directory wp-content/flagallery doesnot exists’
Create it manually with chmod 0755.
I only get the message on my page: “The Flash Player and a browser with Javascript needed..”
GRAND FlAGallery conflict with NextGen flash image rotator (JWPlayer). So don’t use it on the same page. JWPlayer somehow rewrite js code for my plugin…

Need more help?

For advanced support I need temporary access to your WordPress admin panel with admin rights. You can describe your problem and send login and password through this form.

308 Responses to “FAQ: GRAND FlAGallery”

  1. Rene says:

    Hi,
    I have the problem that a Gallery is displayed in a post, but not on the home page when the post is listed. I have checked all the suggestions in the forum (header etc.) but no luck.
    Could you help please.

    Regards, Rene

  2. Ed says:

    I see from the comments that IE has been giving some people trouble… just wondering, have you found that FLAGalleries sometimes do not show up in IE 7, but then DO show up immediately after a refresh (IE7 again)? This is a rather big problem, do you have anu solution? Thanks in advance…

  3. Ramil says:

    hi there,

    after paying for your plug-in and installing on my live site I came across the following error

    [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]

    Not sure if you’ve come across this in the past but help would be appreciated. thanks!

    • Rattus says:

      Something wrong with your shortcode. Replace ( “ ) symbol to ( " ) or remove quotes from shortcode.

      • Luca says:

        Tried editing and even removing quotes from shortcode (on a single word gallery name).
        No luck!
        Still getting:
        [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032"]

        Can you help me?

        • Rattus says:

          Sure, where is the gallery page?

          • natalia says:

            I have the same error :( nothing helps.. please!

            • avigail says:

              Any update on this problem? I have the same thing. removing the ” marks does not help. Can’t tell what is the interference. using wordpress 2.9.2

          • Luca says:

            Tried even with 0.46.
            Database upgraded, settings reset, quotes removed: still the same error.

          • Luca says:

            Sorry, but I had to restore the backups…
            I can’t leave the site non-working too long.
            Maybe I’ll setup a mirror site to demonstrate the problem.
            Thanks anyway.

            • Rattus says:

              Seems like gallery work fine now :)

            • Luca says:

              Thanks for your interest and your kind replies.
              Yes, the site is working on 0.39pl3.

              But there’s something weird happening:
              I recovered a backup of the whole site to a version backed-up and then I made a mirror at address http://www.clubfiat500.it/mirror/ (pointing to a different database and siteurl) and after that I upgraded this “mirror” to 0.46.
              Surprisingly this one is working. No IoError.
              Stunned.

          • Luca says:

            Just for someone else reference:
            finally it turn out being a permissions’ problem.
            Restored the whole web folder permissions through my hosting web interface and the problem had been solved.

  4. hedonist says:

    Well I must admit you either give the hardest direct to a simply plug or honesty it works aweful

  5. Novermod says:

    when trying to upload pictures I get this error

    I have a ERROR IO FAILURE : name_of_image : Error #2038

    help would be appreciated. thanks!

  6. Leonsio says:

    hi.
    please help me… i install this gallery, but in google chrome and in MAC doesn’t work. but work in Mozilaa and explorer… what i can do? how fix this problem.

    thanks for help .

  7. Jim says:

    I just wanted to say thanks! I use the galleries all over my personal blog and it works great.

  8. Mari Anne says:

    Hi!

    When I try to upload images to a gallery, I get this error code: ERROR: IMG_5879.JPG : Invalid upload. Error Code : 1.

    What does this mean? All the files I’m trying to upload jpg images. And they’re not particularly large either, they’re normal sized.

    Help!

    Mari Anne

  9. Mari Anne says:

    I’m just using WordPress, don’t know about the MU… I’m not very advanced…

    • Rattus says:

      Error Code: 1. This mean that the uploaded file exceeds the upload_max_filesize directive in php.ini.
      Check PHP Max Upload Size on Overview page.

  10. sobby says:

    Hi, when i install this plugin and go to add a gallary name, it gives an error that ‘directory wp-content/flagallery doesnot exists ‘
    plz help

  11. Tom says:

    Where can I purchase a version that doesn’t have the Slideshow Fullscreen and PCG links?

  12. yves says:

    Hello,

    I get the error message => Couldn’t load the Color XML file.Error #1088

    Just want to display a flagallery into a wordpress page

    • Lynn says:

      Having the same error message:

      “Couldn’t load the Main XML file.Error #1088″

      • Rattus says:

        click reset options on Overview page. The plugin should automatically create a new folder for the skin separately from the plug GRAND FlAGallery and it seems it is not created (‘wp-content/plugins/flagallery-skins/…’)

  13. Joet says:

    Great plugin! Thanks for creating this.

    One question how do I make gallery start in slideshow mode by default?

    Thanks in advance.

  14. Miguel Angel Rmz says:

    Whoever helps me in this blog?

    I want to go all the images in the gallery, watermark, where I change?

    greetings.

  15. Ted says:

    I get the error message “Couldn’t load the Color XML file.Error #1095″

  16. Paolo says:

    Hello, I would like to chance the flash dimension, in particular I would like to reduce the top margin of the flash (into options I can only change the W x H but not the margin…)

    I’t possible?

    Thanks for you fantastic plugin!!!

  17. Lynn says:

    We have many clients using this and it has been a great addition to their web sites.

    Keep up the great work

  18. to2 says:

    Hi! I got the “Couldn’t load the Main XML file.Error #1088″, and found that I had to add the following to my custom colors.php file:

    “// look up for the path
    if(file_exists(dirname(__FILE__) . “/../../flash-album-gallery/flag-config.php”)) {
    require_once(dirname(__FILE__) . “/../../flash-album-gallery/flag-config.php”);
    } else if(file_exists(dirname(__FILE__) . “/../../../flash-album-gallery/flag-config.php”)) {
    require_once(dirname(__FILE__) . “/../../../flash-album-gallery/flag-config.php”);
    } else if(file_exists(dirname(__FILE__) . “/../flash-album-gallery/flag-config.php”)) {
    require_once(dirname(__FILE__) . “/../flash-album-gallery/flag-config.php”);
    } else if(file_exists(dirname(__FILE__) . “/../../flag-config.php”)) {
    require_once(dirname(__FILE__) . “/../../flag-config.php”);
    } else if(file_exists(dirname(__FILE__) . “/../../../flag-config.php”)) {
    require_once(dirname(__FILE__) . “/../../../flag-config.php”);
    } else if(file_exists(dirname(__FILE__) . “/../flag-config.php”)) {
    require_once(dirname(__FILE__) . “/../flag-config.php”);
    }”

    worked like a sharm afterwords, :) you might also want to push the reset to default button on the overview page :)

    While I’m here, I would like to add a button (somewhere on the same page as the gallery) which uses facebook.com/sharer.php?u= instead of link to page where the gallery is. how can I make this work?

    Great plugin!
    -To2

  19. Hazel & Alex says:

    I have just purchased two of your new slide show one being your new cube which are amazing but a recent update does not let me see any of my slide pics. I get a viewing of this message.

    Grand flash album gallery
    skins for Grand FlA Gallery, then some other info and then this.
    The Flash Player and a browser with Javascript support are needed..

    Al was working great before I updated to 2.92 of wordpress and I host with bluehost.com any suggestions I really would like to see some of my stuff work especially with my new purchases.

    Kind Regards,

    Alex

  20. ron says:

    I just upgraded to the latest WordPress plugin and now I only get
    the message on my page:

    The Flash Player and a browser with Javascript needed..

    And I have the recommended :

    on my header.php

    I have the latest flash player. It all used to work on previous version. How do I reinstall the old version?

  21. John Welsh says:

    Have the same problem, loaded and older version and reset…no luck.

  22. Mark says:

    I get the following, and even after I created the folder manually, with 777, I still get it.

    Failed to move file /home/ihatethe/public_html/wp-content/plugins/flash-album-gallery/skins/default_int to /home/ihatethe/public_html/wp-content/plugins/flagallery-skins/default_int
    Failed to move file /home/ihatethe/public_html/wp-content/plugins/flash-album-gallery/skins/default to /home/ihatethe/public_html/wp-content/plugins/flagallery-skins/default

    And this was after I had to manually create another missing folder. I’d sure like to use this and perhaps buy the pro version, but consider people can’t even get it install, I’m a little afraid to use it.

    • Rattus says:

      You can manually move all your skins from old folder
      ‘/home/ihatethe/public_html/wp-content/plugins/flash-album-gallery/skins/’
      to
      ‘/home/ihatethe/public_html/wp-content/plugins/flagallery-skins/’
      OR
      try chmod skins in old folder to 777 before click Reset settings
      OR

      All files should be owned by your user account on your web server, and should be writable by your username. Any file that needs write access from WordPress should be group-owned by the user account used by the webserver. For example, you may have a user account that lets you FTP files back and forth to your server, but your server itself may run using a separate user, in a separate usergroup. A user such as dhapache or nobody.

      Read more…

    • i also had this error and moving the files manually solved it for me.

  23. yourtd says:

    Hello,

    Great plug-in. I am going to use in a WordPress site. Can you tell me how to get rid of PGC back-link or what I have to buy to not have it show up?

    thanks,
    yourtd

    Did I mention great plug-in? Best WP photo gallery out there? Good work!

    • Rattus says:

      Hey, Trying to contact you few times but get this:

      Delivery to the following recipient failed permanently:
          yourtd@aol.com
      Technical details of permanent failure:
      Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error.

      Contact me through form on CodEasily About page and write your real email.

  24. The gallery is not showing up at all and the following message appears where the gallery should.
    GRAND Flash Album Gallery
    Skins for GRAND FlAGallery, Photo Galleries, Video Galleries
    developed by CodEasily.com – WordPress Flash Templates, WordPress Themes and WordPress plugins
    The Flash Player and a browser with Javascript support are needed.

    I have in my code and it still doesn’t work.
    Any advice would be great.
    Thanks.

  25. Seth says:

    Hey I am so confused! I have installed, activated, setup my flagallery-skins directory, uploaded a skin, run Reset Settings, everything is writable, but I get:

    Failed to move file /home/ctga/public_html/wp-content/plugins/flash-album-gallery/skins/default to /home/ctga/public_html/wp-content/plugins/flagallery-skins/default
    Failed to move file /home/ctga/public_html/wp-content/plugins/flash-album-gallery/skins/default_int to /home/ctga/public_html/wp-content/plugins/flagallery-skins/default_int

  26. Gilles says:

    Your plugin is great but I only see the images when I’m logged in WordPress as admin…
    As soon as I try to see the site as simple guest… A black screen and no images….
    Please Help !!!!

  27. Calin says:

    I’m trying to get it installed and no luck I even updated to the new version. It installed fine but it doesn’t display.
    This is a page where I have it setup
    http://www.thetechnicaltimes.com/hardware/going-back-in-time-well-not-really-but-youll-see-what-i-mean/
    anyone has any ideas?
    Thanks

    • Rattus says:

      I think that problem is in your theme. Try temporary switch to default wordpress theme and check page with gallery. For more help I need temporary access to your WP admin. Send through form on CodEasily.com About page.

  28. Tom says:

    For some reason the quality of the thumbnails is absolutely terrible. I’ve tried to adjust the settings and options but no matter what I do the thumbs are horrible.

    The quality of the thumbnails degraded after I upgraded the plugin awhile back. But I hadn’t added any new images until today. So I don’t know if it’s the plugin or what. Check out the thumbnails here. http://www.onepointesolutions.com/laboratory-furniture/microscope-tables

  29. Boss says:

    What is the coding for this plug-in if I want to insert it somewhere other than a post? Like on my header or in a section next to my posts?

    Thanks!

  30. Hello,

    I am trying to edit the Information Content font in this Grand Flash Gallery. From what I have found online this can only be done using the tag within each description. I find this hard to believe since your gallery is so wordrpess user friendly. Are their any other alternative solutions?

    • heather says:

      i am struggling with the same thing. the font is so small on the information screen – if we could just edit they style in an editor, that’d be handy.

  31. Tom says:

    Is it possible to increase the font size in the category menu?

  32. Tom says:

    Is it possible to increase the font size of the category menu tabs?

  33. i can no longer embed iframes, yet i’ve deleted the plugin. any assistance please.

  34. Carrie says:

    The latest version didn’t install correctly and I’m being asked to reset. Will this remove any changes I made e.g. skins? I spent a lot of time (because I’m a novice) trying to make the images look good and am nervous that the time and effort will be for naught if I reset to the default settings. Also, how would resetting solve the problem with upgrading? Thanks!

    • Rattus says:

      All skins, images and descriptions will be in save. After reseting settings default skin will be active, so you need reactivate skin you use before

  35. Hilary says:

    The plug in is running over the dashboard and I can’t see or do anything with it. I have the newest version, but I can’t figure out what I’m doing wrong to fix this.

  36. Marta says:

    First I had XML problem 1088. I reinstalled the whole gallery. Now it’s saying that it needs flash+javascript.
    I have the code inside of the header…

    BTW-whenever I remove the gallery thru FTP ( did it 5 times already) it seems like it keeps my previous galleries – how is it possible? Shouldnt they be romoved once the plugin is removed? Removed-not deactivated.

    So I am so stuck and I realy like the gallery..
    Please, help?

  37. Marta says:

    it works!

    Ufff!!!!!!!
    Thank you!

  38. I love the look of the flash album gallery, however when I attempt to activate the plugin I get an error as follows
    Flash Album Gallery : Tables could not created, please check your database settings

    I then click an option indicating the I should update now which follows with a message indicating the upgrade was successful. I then end up at the beginning gain with message Flash Album Gallery : Tables could not created, please check your database settings. Has anyone else seen this and do you know how I can fix this problem?

    Regards
    Justin

  39. Mark says:

    Where (which folder/file) can I increase the font-size in the information panel?

  40. Mauricio says:

    I get the error message:”Couldn’t load the Main XML file.Error #1085″.

    Thanks for you help!!!

  41. Perry says:

    Hi, thanks for the plug-in. Where is the “create new thumbs” option? I might be overlooking it, but I’m not finding it.

  42. Perry says:

    Ok I found how to reset thumbs, but 2 of the 3 arestill just saying “Error” — any idea what I’m doing wrong?

  43. Buzzin Eye says:

    I need to deactivate the plugin temporarily to test for conflicts. If I do this, do I loose my galleries?

    Also, is there any way to increase the font size for the “I” (info) box that is displayed? Thanks, great plugin.

    • Doug says:

      (1) You do not lose your galleries if you deactivate. Of course, you can also always save your flagallery folder to your hard drive via FTP before trying a new procedure, or, e.g., before upgrading the plugin (you will be able to see all your galleries, thumbs, and images in that folder). I save my flagallery folder via FTP almost daily.

      (2) If I understand correctly, you cannot increase the font size for the topmost text that appears when you click the info button, but I use the following workaround:

      <font size="20">text here</font>

      Do not put any text in the title (top) box; let it remain empty. Instead, set your font size as, e.g., (or whatever size you want) in the lower text box and use that text as your title (and description, if you like). When the user clicks “i”, your text/title will appear in the font you choose, but the uppermost text box (with the smaller font) will remain empty.

  44. Gene says:

    On the overview page at the far right under ‘News Box’ the skins do not show up, it says loading and then gives me text ‘what’s new at…?’ Why isn’t this loading up? Thanks!

  45. Akul says:

    Hi,
    I have a multiauthor website cabonk.com . I have installed the Flash album galllery plugin. As an administrator I can add the galleries successfully in a post. But my authors cannot access the upload options. Also is it possible for any setting to be changed such that one author may not use the gallery of another author?

    Regards

  46. Michelle says:

    Is there a way to remove the “i”? It’s not a function that I need and it’s just one more thing on the page.

  47. Maren says:

    Hi- I just installed Grand Flash Gallery on wordpress- it is great, but I’m wondering if there’s a way to edit the transitions? I would like to delete the fades. I have been looking in the files, but haven’t found the right code to edit. Is it possible to do this? Thanks!

  48. kodiaknick says:

    Hi there.
    Congrats on a great plug in!

    I was wondering if there was a way to disply the title and description of each image below the featured image, instead of having the user click on the “I”?

    Thanks again for the great plugin!

  49. Randy says:

    Is there a way to modify the text and size of the “All Categories” link?

  50. saqi says:

    Hi

    Is there a way to add a directory recursively so that each folder will show up as a gallery?

    I have just installed this plugin and so far it looks really good.

  51. Anoop says:

    Hi,
    Request you to please address the issue with “The Flash Player and a browser with Javascript needed..” error on my site ..I have already checked the WP Header.php file and I can confirm that the line is present in it.
    I have also flash installed.. but I have hit a wall in trying to figure out what the issue is…

    Help

    regards,
    Anoop

  52. Vanessa says:

    This is probably *really* simple but I’m having an issue setting up my Gallery with categories.

    I had four galleries set up, each with an ID and Name, all filled with photos. When I put this [flagallery gid=9,8,10,11 name="My Galleries"] on the page, nothing happened and the Gallery “did not exist.”

    SOS!

    Thanks for your help!

    • Dave Parrish says:

      Have you tried going to FlAG Gallery Overview and Reset Settings (Setup box top right hand corner of page)…

      Had same (similar) problem and this worked for me…

      DaveP

  53. Dave Parrish says:

    I have searched the forum and can’t seem to find a solution to this issue:

    tag in my page is: [flagallery gid=2,3 name="Civitan Park Photos"]

    Yet only gid 1 shows up.

    Have checked folder permissions, cleared cache…

    Currently my work around is:

    Multiple flags:

    [flagallery gid=3 name="Happy Hollow District Pedestrian Bridge Photos"]

    [flagallery gid=2,3 name="Civitan Park Photos"]

    But this is not really what I desire… wanted to concatenate the gallaries.

    Any help would be appreciated.

  54. taka_fumi says:

    Hi! Thank you for wonderful plugin.
    The error is displayed by combining OS and a browser though it wants the Album Gallery function and it uses it.
    Where should be checked?

    ERROR is “Couldn’t load the media file.Error #20352″

    OK:MacOSX+safari、WinXP+IE8/Chrome
    NO:MacOSX+Firefox、WinXP+Firefox/safari

    • taka_fumi says:

      Oh!! mistake.
      “Couldn’t load the media file.Error #2035″

      • taka_fumi says:

        It solved it !!
        When the setting that was was removed from .htaccess, it came to be able to display which OS and any browser neatly.
        It is possible to use it at ease in this.

  55. Andre Martin says:

    I read one line somewhere that the current version should support WPMU but it fails so, at least partially on WPMU 3.x.

    - No matter activating local or sitewide, It does correctly add menu item to Site Admin but it does not handle anything in the code with “IS_WPMU”. Therefore, the gallery’s storage path entered in Site Admin menu with blog_id fails and from there on it’s a cascading mess.
    - The roles are ignored.
    - After activation on main site, sub-blogs activation causes an “upgrade db due to different format after version .40″ error that also uses a pre-WP3 URL (“admin” should be “ms-admin”).

    • anne mcglone says:

      Same thing happens to me. I use WordPress 3.0.1 and FlaGallery v0.50 with only two sites. Main one works OK but sub-blogs cannot use FlaGallery. I will have to ditch it if this is not a simple fix. What a shame…

  56. stephano says:

    hello and thanks for your gallery, but,
    my free GRAND Flash Album Gallery does not work with UTF-8 special characters for French? Why? and how to change? (Info: my wp is in UTF-8)
    thank you and good wishes
    steph

  57. raja says:

    hi alla ,

    i am getting
    “The Flash Player and a browser with Javascript support are needed. ” this error in IE8 . why do i get this error . help me .

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